Rajeev: Computer Troubleshootings

1. How to repair start up problem of Microsoft Outlook 2010?

This is one of the most common problems with Microsoft Outlook 2010. Whenever this problem occurs the Microsoft Outlook 2010 comes up with an error message “Cannot start Microsoft Outlook 2010”. This error can persist even after repairing and reinstalling the software. By this time the program also cannot be started in the Safe Mode. The possible reason behind this issue may be the wrong way of Microsoft Outlook shutdown which in turn leads to a problematic navigation panel. One way of resolving the error is by running the Outlook.exe /resetnavpane command. If this method does not work then go for running the Inbox Repair tool to overcome the problem.

2. What is difference between OST and PST in outlook?

OST stands for Offline Storage Tables. It is an offline folder created by MS Outlook and MS Exchange to hold offline copies of whatever exists in the Exchange server. you can just call OST files as as local copy of your Exchange mailbox.

On the other hand, PST stands for Personal Storage Tables. These are also known as personal folders or personal files. It is not created by Outlook or the Exchange server. These PST files can be stored anywhere in your computer and it makes it that much easier for you to keep a backup copy of your PST files or move it from one computer to another.

3. What is DNS?

DNS stands for Domain Name System (or Service or Server). Basically, the DNS system is the database that makes the Internet work. So, each time you browse a Web site or you send an e-mail, you’re using a domain name. For example, when you go to our Web site, the URL http://www.worldstart.com contains the domain name worldstart.com, which is all nice and easy for us to remember, but it doesn’t help your computer out at all. Your machine is set up to use something called an IP address, which is a bunch of numbers instead of the letters we’re used to seeing.

4. What Is DHCP?: Dynamic Host Configuration Protocol (DHCP)

Dynamic Host Configuration Protocol (DHCP) is a client/server protocol that automatically provides an Internet Protocol (IP) host with its IP address and other related configuration information such as the subnet mask and default gateway. DHCP allows hosts to obtain necessary TCP/IP configuration information from a DHCP server.

5.How to Configure your computer to use DHCP ?

To configure your computer to use both a DHCP obtained IP address and a statically configured IP address follow these steps:

1. Right-click My Network Places and choose Properties.

2. On the NIC that is (usually) labeled as Local Area Connection - right-click and choose Properties.

3. Select TCP/IP (make sure you don't remove the check mark accidentally) and press the Properties button.

4. Make sure you have "Obtain Automatically" selected.

5. You can verify your settings by running ipconfig /all at a Command Prompt:

6. Ok all the way out.

6.How to Repair Outlook PST File Easily?

Scanpst.exe is a free utility from Microsoft designed to repair corrupt or damaged Outlook PST files. You can look for a free scanpst.exe download, but that isn’t very safe as you never know what kind of file you might be getting from the Internet. And it isn’t necessary. Every version of Outlook, including XP, 2000, 2003, 2007, etc. (even the latest Microsoft Outlook 2010) includes a copy of the “Inbox Repair Tool”, which is the name for the scanpst.exe software program.

7. How to fix Windows 7 Performance Problems?

If you’re having performance problems with Windows 7, you can use the Troubleshooting tools that come bundled with the operating system. These tools will scan your computer’s configuration for known settings that cause issues.

To run Troubleshooting:

i. Click the Start button, type trouble and click Troubleshooting.

Control Panel (16)

rS Troubleshooting	\|
1 Troubleshooting h	istory

^ Review your computer's status and resolve issues

ii. Click Check for performance issues.

iii. On the Performance screen, click Advanced

md Pcrfo.mnn. •»

Performance

Adjust setting* to help improve overall speed and perlormunte

iv. Uncheck Apply repairs automatically (we want to see what changes are being made so we can

know how to prevent future issues and, if the settings don’t work-or make it worse-, we can revert

the changes.) Click Next.

iv. Troubleshooting will now scan your settings to find problems:

■ Performance

Detecting problems

Checking startup programs

iv. Once complete, the tool will give you options to fix performance issues. I chose to configure startup programs to improve performance.

H The computer is set up to automatically run programs at startup

Running multiple programs automatically can delay your computer's startup. py| Configure startup programs to improve performance

vii. If you chose this too, click Start System Configuration...

Configure programs to improve startup performance

Your computer is set up to automatically run programs that might delay startup. If you're sure that you don't need a particular program to run at startup, clear its check box on the Startup tab of the System Configuration tool to prevent it from running automatically.

viii. Uncheck the programs you don’t want to start when you start Windows.

Here are a bunch of other programs I choose not to let start:

. Save your settings and click close the troubleshooter.

Troubleshooting has completed

The troubleshooter made some changes to your system. Try attempting the task you were trying to do before.

Problems found The computer is set up to automatically run programs at startup Detected		i

4 Close the troubleshooter

^ Explore additional options

8. How to Join Your Computer to a Domain?

Note you must be logged on as an administrator or a member of the Administrators group in order to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

1. Logon as Administrator. Right-click My Computer, and then click Properties. The System Properties dialog box is displayed.

2. On the Computer Name tab, click Change. On the Computer Name Changes dialog box, select Domain and enter the name of the domain in the text box, as shown in Figure 1 below. In this example, the computer currently named hq-res-wrk-o1 is joined to the Reskit domain.

1. Provide user name and password credentials to show you have the appropriate permissions to join the desired domain.

2. When the Welcome to the domain message appears, click OK. You will need to restart you computer for the change to take effect.

9. How to Verify Your Policy Settings

Windows XP ships with hundreds of policy settings that allow administrators or users to adjust many

features, such as the appearance of the Start menu, or set restrictions for features that may need to be

managed in a medium or large organization. For example, administrators may wish to restrict

Remote Assistance or set a specific skin for Windows Media™ Player.

Sometimes it’s necessary to check which policies are in effect for a given computer and user, especially in troubleshooting situations when a given policy may be overridden by another policy.

With Windows XP, users no longer need to run a command line tool to check policies on their computer. Now any user can obtain a graphical report directly from the Help and Support Center.

To check policies in effect on your computer

1. Click Start, click Help and Support Center.

2. Under Pick a Task, select Use Tools to view your computer information and diagnose problems.

3. Click Advanced System Information, then click View Group Policy settings applied.

10. How to use remote assistant utility?

i. Click Start & go to RUN

ii. Type msra, click OK

iii. Select “Help someone who has invited you”

Click on advance connection option for help desk as shown below:

Type the IP address of Remote computer

Click next then remote user will accept to click on ‘Yes’

Click for request control as shown below

11. How to reset local user account password as all Local a/c is disabled as per policy?

We need to use third party software as given by Vodafone (Bart PE).Please follow the process as shown below:

First Boot from CD

- ⁸⁰ ^ This Option Will reflect on your DT/LT Click on Go^ Program^

Wininternal Commander 2003^

Set ERD Target(Current -Windows)^

Set target of OS dirves Windows Folder Location

Then again Open same path as shown in Artifacts (Password Rest will Highlight)

Reset new password

Restart your system and login with newly reset password.

12.What are the troubleshooting steps when Epos sub-menu options not opening?

Go to Internet Tools option

Click on Internet option

Select 2^nd tab Security & click internet zone.

Click on custom level

Enable all active-x controls & plug-ins then click on OK button. Same follow in Intranet zone.

Now relogin epos it’s all sub- menu will getting open.

13. How can you check client machines in which domain

OU & how much group policy applied on any specific host?

Steps:

i. Go to command prompt type gpresult /r as shown below:

ii. It’s showing site name: UttarPradesh-East (OU) & showing all Group policies.

14. How to resolve CRM issues when it’s showing java error After login issues?

Steps:

i. Just reinstall the JAVA_6_Runtime (default location in C:/Program file).

ii. Replace the jvm.dll file from C:\Program Files\Java\jre6\bin\client with new one jvm.dll file size (1585 KB).

iii. Now relogin it’s working fine.

15. How to fix issues if Internet explorer (IE 8.0) not Responding issues?

Solution:-

1. Extract File.zip. ^Fllezip

2. Please copy the file "iertutil.dll" into C:\Windows\System32.

3. Restart the system, you will be able to see the desktop now.

4. Browse to "system32\CCM\Cache\CEN00094.1.System\"

5. Double click on "IE8.bat"

6. Check task manager > Processes

7. You should see "IE8-Setup-Full.exe"

8. Wait till "IE8-Setup-Full.exe" disappears from task manager.

9. Once "IE8-Setup-Full.exe" disappeared from task manager then Reboot the machine.

10. After reboot machine it will work fine.

16. How to Repair Disk Errors and Bad Sectors?

Graphical Mode:

You can use Windows Disk Manager tool to check for file system errors and bad sectors on your hard disk.

To check your drives:

1- right click on drive and click Properties

2- click Tools tab and under Error-checking, click Check Now

3- in dialog box select the Automatically fix file system errors or/and Scan for and attempt recovery of bad sectors check box Automatically fix file system errors.

Command Mode:

Open the Command Prompt (Windows Logo+R >> cmd >> Enter).

Windows 7 users must run the command prompt with administrator (Local Admin account).

Type now this command:chkdsk c:/r

Replace c: with your own hard drive letter (D:, E:, G:, etc.)

Press Enter to execute this command and start the repair process. If the volume is in use by another process, then your volume will be scheduled to be checked the next time the system restarts. Type Y (Yes), then press Enter.

17. How can use hyper terminal in Hyper for Vista and Windows 7.

Windows 7 does not include HyperTerminal like XP did but I have seen others use their HyperTerminal application from their Windows XP machine on Windows 7. I do not know the licensing implications of that, you can look into that.

In theory, if you have a valid copy of Windows XP you can find the main HyperTerminal files you probably care about in:

C:\Program Files\Windows NT\HYPERTRM.EXE

C:\Windows\Help\HYPERTRM.CHM

C:\Windows\Help\HYPERTRM.HLP

C:\Windows\System32\hypertrm .dll

Then create a new directory on your Windows 7 machine (maybe C:\Program Files (x86)\HyperTerminal) and copy all 4 files into that directory. The files don't have to be spread out in different directories like they were on XP.

Make a shortcut to "C:\Program Files (x86)\HyperTerminal\HYPERTRM.EXE"

Use HyperTerminal as you normally would.